OnSite is in pre-release. Sign-up opens at launch. Explore the demo store
Pre-releaseFor phone, tablet and computer repair shops

Fix more.
Chase less.

OnSite runs the whole job from drop-off to pickup. Every device on the bench, every customer kept in the loop, every sale rung up at the counter, and every screen in the shop stays live.

Priced in Canadian dollars No setup fee Users included per location
app.onsite.cloud/service-orders
OnSite's repair board: pending, in progress, on hold and ready for pickup, each card with the device, customer, technician and why it's waiting
OnSite on a phone: a technician's bench, with the repair due today first

Follow one repair through the shop.

Every step finishes where it starts, and everyone sees where the job stands.

  1. STEP 1

    Checked in

    Customer, device and problem in four quick steps. Deposit taken, signature captured, ticket printed.

  2. STEP 2

    On the bench

    It lands with the right technician, with what's promised today at the top of their list.

  3. STEP 3

    Customer in the loop

    Texts and emails go out as the job moves, and their replies land right on the order.

  4. STEP 4

    Paid and picked up

    One click to invoice, cash or card at the counter, and a warranty page goes home with every device.

Take the tour

From the bench to the customer's door.

A board that says why it's waiting.

Pending, in progress, on hold and ready, with every card showing the device, the customer, who has it and what it's waiting on. Late repairs flag themselves before anyone has to ask.

  • Quotes customers approve from a link
  • Each device goes to the right technician
  • QR labels open the order in one scan
The repair board, with late repairs flagged and each card's status

Ring it up right at the counter.

Scan or tap, and the cart works out the taxes. Take cash, debit or card, spend store credit, and close the day with an end-of-day report that counts the drawer for you.

  • Quick-sell tiles for what you sell most
  • Discount limits, with a manager's PIN to go past them
  • Pay links customers settle from their phone
OnSite's point of sale: quick-sell tiles, a scan box and a cart with the taxes worked out

Every customer on one page.

Repairs, devices, invoices, messages and credit together, so the next visit picks up where the last one ended. Ready repairs remind their owners, so the shelf clears itself.

  • Pickup reminders sent for you
  • Review requests once the device is home
  • Store credit and standing discounts that apply themselves
A customer's page in OnSite: visits, open repairs, devices, credit and service history
Pro

Every house call, on one map.

Book in the shop or at the customer's door. Free times line up across the team, addresses finish themselves as you type, and each technician's route is ready to follow, stop by stop.

  • You choose how far you go
  • Customers book online from your own page
  • Reminders, then move or cancel from a link
The day's house calls numbered on a map with the store, listed in order, with a route for each technician
Everything in one place

Built for the way repair shops really work.

See every feature

Book in secondsPro

Every free time sits in its own column, so you see who's free when at a glance. Customers can book themselves from your own page.

Booking an appointment: free times for anyone and for each person, lined up in columns

Draw where you goPro

Set a distance, list the towns you serve or draw your area on a map. Bookings from outside it are turned away, unless a manager says yes.

An area drawn on a map around Vancouver and Burnaby, with corners to drag

Quotes and approvals

Text or email a price. A yes puts the repair straight back to work.

The Late list

Set a turnaround for each kind of job. Repairs that run past it flag themselves.

Two-way textingPro or add-on

Text from the order, and replies land right back on it.

Pickup reminders

Finished repairs remind their owners, so the shelf clears itself.

Prices by model

One price for a manufacturer, another for a single model, with quality tiers if you offer them.

Loaner phonesPro

Lend one with a printed agreement and always know who has it.

Clock in and bench timersPro

Clock in and out, and time each repair at the bench.

Multiple stores

One login for every store, and a setup you copy to the next one.

Pricing

Two plans. Priced per location.

In Canadian dollars, plus GST. No setup fee. Each extra location costs less, and paying yearly gets you two months free.

Essentials

Runs the counter, from check-in to pickup.

$89a month per location

$79 for locations 2 to 5, $69 from the 6th.

  • 2 users per location
  • Repairs, quotes and the repair board
  • Point of sale, invoices and card payments
  • Email updates, pickup reminders and review requests
  • Parts, price book and everyday reports
Get notified at launch

ProMost complete

For shops that text, book and grow.

$149a month per location

$129 for locations 2 to 5, $109 from the 6th.

  • Everything in Essentials, plus:
  • 10 users per location
  • Two-way texting, 500 texts a month
  • Appointments, house calls and online booking
  • QuickBooks Online sync
  • Loaners, used devices and timesheets
Get notified at launch
Compare the plans

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Sign-up opens at launch. Leave your email and we'll tell you the day it does.

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Or explore the demo store first